Failed transactions
Payments that were taken from your account but never reached their destination, or were declined after funds left.
Refund & dispute resolution
Every wrong transaction, made right.
Failed payments, duplicate charges and processing errors happen. Clear Trust follows up every case until your money is returned — and you can watch each step from your own secure dashboard.
No fees to receive a refund
Live case tracking
10-day service target
Services
What we resolve
If a transaction didn't go the way it should have, we investigate it and get you refunded.
Duplicate charges
Charged twice for the same purchase, subscription or invoice? We identify the duplicate and return it.
Unauthorized transactions
Payments you didn't make or approve. We investigate quickly and secure your refund.
Billing errors
Wrong amounts, incorrect fees or charges that don't match what you agreed to pay.
Reversed & bounced payments
Transfers that bounced or reversed but never came back to you.
Cancelled orders & services
Money still held after a cancellation, return or service that was never delivered.
Process
How your refund works
A clear, accountable process from the moment we log your case to the moment you're paid.
1
We log your case
Your issue is recorded with a unique reference, either by our team or through your dashboard.
2
We investigate
A resolution specialist reviews the transaction and verifies the amount you're owed.
3
We approve the refund
The verified amount appears in your dashboard so you always know what you're owed.
4
You get paid
We send the refund, finance confirms it, and your dashboard and email update straight away.
Your dashboard
Know exactly what you're owed — at any moment
Your secure account shows every case we're handling for you, the verified refund amount, every payment we've sent and a full history of updates.
- Live status for each refund, from review to payment
- Amounts owed and paid, confirmed by our finance team
- Message our team and upload documents securely
- Email alerts whenever something changes
Our commitment
Our customer service promise
We treat every refund as a commitment. These are the standards our team is measured against.
Fast response
Every case is acknowledged immediately and assigned to a named specialist.
Fair & verified
Every refund amount is checked and verified before it's approved.
Finance-confirmed payments
A payment only shows as sent once our finance team has confirmed it.
Never a fee
We never charge you, or ask for any payment, to release a refund.
FAQ
Frequently asked questions
Everything you need to know about refunds with Clear Trust.
How do I know how much I'm owed?
Sign in to your dashboard. Every refund case shows the verified amount owed, what has been paid so far and the remaining balance.
Do I have to pay anything to receive my refund?
No. Clear Trust never charges a fee, tax or any other payment to release a refund. If anyone asks you to pay to receive a refund, do not pay and contact us immediately.
How long does a refund take?
Most cases are resolved within our service target shown on this site. Complex cases involving third parties can take longer — your dashboard always shows the current stage and expected date.
How will I receive my refund?
By default we return funds to your original payment method. You can choose a different preference in your profile, and our team will confirm the details with you directly.
I can't see my case in my dashboard. What should I do?
Make sure you have confirmed your email address. If a case still isn't showing, contact us with your case reference and we'll look into it straight away.
Is my information secure?
Yes. All connections are encrypted, documents are stored privately, and every action our staff take on your account is recorded in an audit trail.
See exactly what you're owed
Create your secure account to view your refund cases, amounts due and payment history in one place.