Frequently asked questions
Everything you need to know about refunds with Clear Trust.
How do I know how much I'm owed?
Sign in to your dashboard. Every refund case shows the verified amount owed, what has been paid so far and the remaining balance.
Do I have to pay anything to receive my refund?
No. Clear Trust never charges a fee, tax or any other payment to release a refund. If anyone asks you to pay to receive a refund, do not pay and contact us immediately.
How long does a refund take?
Most cases are resolved within our service target shown on this site. Complex cases involving third parties can take longer — your dashboard always shows the current stage and expected date.
How will I receive my refund?
By default we return funds to your original payment method. You can choose a different preference in your profile, and our team will confirm the details with you directly.
I can't see my case in my dashboard. What should I do?
Make sure you have confirmed your email address. If a case still isn't showing, contact us with your case reference and we'll look into it straight away.
Is my information secure?
Yes. All connections are encrypted, documents are stored privately, and every action our staff take on your account is recorded in an audit trail.
Can't find what you're looking for?
Contact our team