Failed transactions
Payments that were taken from your account but never reached their destination, or were declined after funds left.
Services
What we resolve
If a transaction didn't go the way it should have, we investigate it and get you refunded.
Duplicate charges
Charged twice for the same purchase, subscription or invoice? We identify the duplicate and return it.
Unauthorized transactions
Payments you didn't make or approve. We investigate quickly and secure your refund.
Billing errors
Wrong amounts, incorrect fees or charges that don't match what you agreed to pay.
Reversed & bounced payments
Transfers that bounced or reversed but never came back to you.
Cancelled orders & services
Money still held after a cancellation, return or service that was never delivered.
Process
How your refund works
A clear, accountable process from the moment we log your case to the moment you're paid.
1
We log your case
Your issue is recorded with a unique reference, either by our team or through your dashboard.
2
We investigate
A resolution specialist reviews the transaction and verifies the amount you're owed.
3
We approve the refund
The verified amount appears in your dashboard so you always know what you're owed.
4
You get paid
We send the refund, finance confirms it, and your dashboard and email update straight away.
Report a transaction issue
Create an account and tell us what happened. We'll open a case and keep you updated at every step.